Ticket Policies

All seats are assigned. There is no general seating.

You will receive an email confirmation for both phone and online ticket sales or donations.  If you do not receive an e-mail confirmation, please e-mail boxoffice@TheatricalOutfit.org to confirm your correct e-mail address.. If you would like to confirm your order by phone call the box office at 678.528.1500.

Box Office Hours at The Balzer Theater at Herren's

84 Luckie Street NW, Atlanta, GA 30303
10am to 5pm Monday thru Friday

For productions at the Balzer Theater at Herren’s, Box Office is also open starting 60 minutes before curtain time.

Exchange Policy

Subscriber Exchanges
Subscribers may always exchange tickets for the same price level at no additional charge.  However, exchanging for a higher-priced performance will incur an additional fee. We must have at least 24 hours notice for all exchanges so we may resell your tickets.  Sorry, we cannot exchange unused subscription tickets into another production. Past-dated tickets are not exchangeable.

Subscribers may exchange tickets by calling 678.528.1500.

Single Ticket Holders Exchanges
Single ticket buyers may exchange tickets under emergency circumstances but will incur a $5 per ticket exchange fee. We must have at least 24 hours notice so that we may resell your tickets.

We are a 501(c)3 non-profit and if we can resell your unused tickets, you will receive a tax-deductible donation letter for the face value of the unused tickets. Again, we must have a least 24 hours notice.

We apologize, but due to processing costs that we incur, we cannot make refunds under any circumstances.


House Information

To view the Balzer Theater seating chart, please click here.

Wheelchair Accessible icon Wheelchair Access: The Balzer Theater is accessible to patrons with special needs. A limited number of wheelchair-accessibile seats exist for each show. If you need wheelchair seating, please tell the Box Office when you purchase your tickets. The Box Office can be reached by phone at: 678.528.1500. Patrons in cars may pull up momentarily in front of the theatre - if space is available - and arrange in advance for an escort/assistance from House Management/Box Office.

Assisted Listening Device icon LargeThe Balzer Theater at Herren's is equipped with Hearing Loop Technology

A hearing loop is a wire that circles a room and is connected to a sound system. The loop transmits the sound electromagnetically. The electromagnetic signal is then picked up by the telecoil in the hearing aid or cochlear implant.

To use a hearing loop, you flip on the t-switch on the hearing aid or cochlear implant to activate the telecoil. Usually, no additional receiver or equipment is needed. Using a telecoil and hearing loop together is seamless, cost-effective, unobtrusive, and you don't have to seek additional equipment. Hearing loops are also called audio-induction loops, audio loops, or loops. If your hearing aid doesn't have a telecoil, you will need a headset plugged into a loop receiver to achieve the same effect.

On Stage Next


October 1, 2015 – October 25, 2015

View all of our season shows

Getting Here! Click here for area maps and parking

Box Office

BOX OFFICE: 678.528.1500