Single Ticket Exchanges
Single ticket buyers may exchange tickets under emergency circumstances but will incur a $5 per ticket exchange fee. We must have at least 24 hours notice so that we may resell your tickets.
Subscribers may always exchange tickets for the same price level at no additional charge. However, exchanging for a higher-priced performance will incur an additional fee. We must have at least 48 hours notice for all exchanges. We cannot exchange unused subscription tickets into a future production. Past-dated tickets are not exchangeable.
To inquire about exchanging tickets call 678.528.1500.
Theatrical Outfit is a 501(c)3 non-profit. If we are able to resell your unused tickets you will receive a tax-deductible donation letter for their face value.
We cannot issue refunds under any circumstance.
All seats are assigned. There is no general admission seating.
You will receive an email confirmation for both phone and online ticket sales. If you do not receive an e-mail confirmation please call the box office at 678.528.1500 to confirm your order.
Box Office Information
84 Luckie Street NW
Atlanta, GA 30303
9am to 5pm Monday through Friday
Theatrical Outfit’s Box Office opens ninety minutes before curtain time.
The Balzer Theater is accessible to patrons with special needs. A limited number of wheelchair-accessible seats exist for each show. If you need wheelchair seating, please tell the Box Office when you purchase your tickets. The Box Office can be reached by phone at: 678.528.1500. Patrons in cars may pull up momentarily in front of the theater – if space is available – and arrange in advance for an escort/assistance from House Management/Box Office.
The Balzer Theater at Herren’s is equipped with Hearing Loop Technology.
A hearing loop is a wire that circles a room and is connected to a sound system. The loop transmits the sound electromagnetically. The electromagnetic signal is then picked up by the telecoil in the hearing aid or cochlear implant.
If your hearing aid doesn’t have a telecoil, you will need a headset plugged into a loop receiver to achieve the same effect.
* Please note the Rialto is for In the Heights only.